Terms of Service

ArbLink Ltd (“ArbLink”, “we”, “us”) is a company registered in England & Wales. We operate the ArbLink website, mobile app and related services (together, the “Service”) — a professional operations network for the UK arboriculture trade.

Contact: hello@arblink.co.uk.

• Account — a registered profile on the Service.
• Content — any text, images, files, jobs, applications, messages, certifications, profile data or other material submitted by a user.
• Member, Business, Subcontractor, Admin — user roles within the Service, each with different functionality and permissions.
• Subscription — a paid plan giving access to specified features.

You must:

• be aged 18 or over;
• have authority to bind any business on whose behalf you register;
• provide accurate and current information and keep it up to date;
• keep your password confidential and not share your account; and
• notify us promptly of any unauthorised use.

We may verify identity, business registration, certifications and insurance details. We may suspend or close accounts that breach these terms or that we reasonably believe pose a risk to other users or to the Service.

The Service provides tools for managing jobs, applications, messaging, CRM, connections, tip sites, certifications and related operations in the arboriculture trade. We may add, change, suspend or withdraw features from time to time. Beta features may be offered “as is” and may change or be removed without notice.

ArbLink is a platform. We do not employ subcontractors, contract for arboricultural works, or guarantee the performance, qualifications, insurance or conduct of any user. Contracts for works are formed directly between users.

Public business pages. Every business on ArbLink has a public business card, and Business subscribers can also publish a directory page. Anyone can see them, including people without an account and search engines, and they can be shared. You choose what appears. The card is on unless you switch it off in Digital Card; the directory page appears only once you publish it. Enquiries sent through your page come to you directly, and any contract for the work is between you and the customer.

You must not:

• use the Service for any unlawful, fraudulent or harmful purpose;
• post content that is defamatory, discriminatory, harassing, obscene or misleading;
• misrepresent your identity, qualifications, certifications or business status;
• infringe intellectual property, privacy or other rights of any person;
• interfere with the operation of the Service, including by introducing malware, scraping, reverse engineering, circumventing access controls, or attempting to gain unauthorised access;
• use the Service to send unsolicited communications or contact users for purposes unrelated to the Service;
• collect personal data of other users except as permitted by the Service; or
• use the contact details in an enquiry for anything other than replying to that enquiry.

You retain ownership of the Content you submit. You grant ArbLink a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, display and transmit your Content to operate and improve the Service, and to provide it to other users in accordance with your privacy settings.

You are responsible for your Content and represent that you have all rights necessary to submit it. We may remove Content that breaches these terms or applicable law.

By publishing a card or directory page you let us show its content publicly, including to search engines and in links people share. You must have the right to every photo you upload and the consent of anyone who can be identified in it, and photos must not show a customer’s address or other personal details. We may hide a page or project that breaches these terms.

All rights in the Service, including software, branding, design, and trade marks, are owned by or licensed to ArbLink. Except for the limited rights granted to you to use the Service, no rights are granted.

Some features are available only under a paid Subscription. Prices and features are described at the point of purchase. Subscriptions renew automatically for successive periods unless cancelled before the renewal date. Where you subscribed directly through our website, you can cancel from your account or by contacting us; cancellation takes effect at the end of the then-current billing period. Subscriptions bought inside our mobile apps are cancelled through the relevant app store — see below.

Purchases through the App Store or Google Play. When you subscribe inside our mobile app, the transaction is with Apple or Google rather than with ArbLink, and their terms apply in addition to these. Payment is charged to your Apple ID or Google account at confirmation of purchase.

These subscriptions renew automatically at the then-current price unless auto-renewal is turned off at least 24 hours before the end of the current period. Your account is charged for the renewal within the 24 hours before the current period ends.

You manage and cancel them in your Apple ID or Google account settings. ArbLink cannot cancel, change or refund a subscription bought through a store, and deleting your ArbLink account does not cancel one — cancel it with the store first, or it will continue to bill.

Where a subscription begins with a free trial, the trial becomes a paid subscription at the then-current price unless auto-renewal is turned off at least 24 hours before the trial ends. If you start a paid subscription before a trial has finished, any unused part of that trial is forfeited.

Where the law gives consumers a statutory right to cancel a digital service within 14 days, you agree that, by starting to use the Service immediately on subscribing, the right to cancel may be lost in respect of that period.

We may change fees on at least 30 days' notice. If you do not agree to a price change, you may cancel before it takes effect.

During the pre-launch period, joining the waitlist does not create any payment obligation and does not guarantee a specific launch date, plan or pricing.

The Service integrates with third-party providers (e.g. payment, email, mapping, hosting). Your use of those services may be subject to the providers' own terms and privacy policies. We are not responsible for third-party services.

The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law we exclude all implied warranties, including as to satisfactory quality, fitness for a particular purpose, accuracy and non-infringement. We do not warrant that the Service will be uninterrupted, error-free or secure, or that any job, lead, connection or outcome will result from its use.

Nothing in these terms limits any liability that cannot legally be limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to the above, our total aggregate liability arising out of or in connection with the Service in any 12-month period is limited to the greater of (a) the fees you paid to ArbLink in that period, and (b) £100.

We are not liable for indirect or consequential loss, loss of profits, loss of business, loss of goodwill, loss of data, or loss of opportunity, however arising.

If you use the Service as a consumer, your statutory rights are not affected by these terms.

If you use the Service in the course of business, you agree to indemnify ArbLink against claims, losses and costs (including reasonable legal fees) arising from your Content, your use of the Service, or your breach of these terms or any law.

You may close your account at any time. We may suspend or terminate access immediately if you breach these terms, if required by law, or if continued provision is no longer commercially viable. On termination, the rights granted to you cease and we may delete or retain data in accordance with our Privacy Policy.

We may update these terms from time to time. Material changes will be notified through the Service or by email before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated terms.

These terms and the documents referenced in them are the entire agreement between you and ArbLink in relation to the Service. If any provision is held unenforceable, the rest will remain in force. Our failure to enforce any right is not a waiver. You may not assign your rights without our prior written consent; we may assign ours to a successor in our business.

These terms are governed by the laws of England & Wales. The courts of England & Wales have exclusive jurisdiction over any dispute, except that if you are a consumer resident elsewhere in the UK, you may also bring proceedings in your local courts.

Questions about these terms can be sent to hello@arblink.co.uk.